Privacy Policy
1. Introduction
Poppy Support Services (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our participants, their families, our staff, and visitors to our website. We are a registered National Disability Insurance Scheme (NDIS) provider (Registration Number: 4-LMMAKZ0) based in Melbourne, Victoria, offering gender-sensitive support for girls and women.
This Privacy Policy explains how we collect, use, disclose, and protect your personal and sensitive information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Health Records Act 2001 (Vic), and the NDIS Quality and Safeguards Commission guidelines.
2. The Information We Collect
To provide our tailored NDIS services, we need to collect certain information. This may include:
- Personal Information: Your name, age, date of birth, address, phone number, email address, and emergency contact details.
- Sensitive and Health Information: Information regarding your disability, medical history, support needs, NDIS plan details, NDIS funding type, psychological reports, and details from allied health professionals or support coordinators.
- Website Usage Data: Non-personally identifiable information such as IP addresses, browser types, and pages visited (collected via cookies).
3. How We Collect Your Information
We collect information through various methods, including:
- Directly from you or your parent/guardian via our website’s "Get Started" form, emails, or phone conversations.
- From third parties, such as Support Coordinators, NDIA, allied health professionals, and medical practitioners (only with your prior consent).
- Automatically through our website via cookies (see our Cookie Policy for details).
4. Why We Collect Your Information
We collect, hold, and use your information strictly to:
- Assess your needs and determine if our services are the right fit for you.
- Co-design and deliver safe, tailored, and high-quality NDIS support services.
- Communicate with you, your family, or your support network.
- Process payments and interact with the NDIA or your Plan Manager.
- Comply with our legal and regulatory obligations as a registered NDIS provider.
5. Disclosure of Your Information
We will not sell or rent your personal information. We may disclose your information to:
- The National Disability Insurance Agency (NDIA) and the NDIS Quality and Safeguards Commission as required by law.
- Your Plan Manager, Support Coordinator, or other healthcare providers involved in your care (with your consent).
- Third-party service providers (such as secure cloud storage providers or IT support) who are bound by strict confidentiality agreements.
- Law enforcement or regulatory bodies, if we are legally required to do so, or to protect the safety of a participant.
6. Storage and Security
We take the security of your information seriously. We implement physical, technical, and administrative safeguards to protect your personal and health information from misuse, interference, loss, unauthorized access, modification, or disclosure.
7. Access and Correction of Your Information
You have the right to request access to the personal information we hold about you and to ask for it to be corrected if you believe it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below.
8. Complaints
If you have a concern or complaint about how we have handled your privacy, please contact us. We will investigate your complaint and respond within a reasonable timeframe (usually 30 days). If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or the NDIS Quality and Safeguards Commission.
9. Contact UsIf you have any questions regarding this Privacy Policy, please contact us:
f you have any questions regarding this Privacy Policy, please contact us:
- Email: hello@poppysupportservices.com.au
- Phone: 0432 474 122
- Address: Melbourne, Victoria, Australia
